Hull’s MPs have launched a new survey to understand the challenges residents are facing with the Humber Bridge toll system, particularly since the move to online payments.
The survey follows a growing number of reports from drivers who believed they had paid their toll, only to later receive fines for non payment. In many of these cases, the issue appears to be that the online system does not clearly alert users when a payment fails, leaving people unaware that their transaction has not gone through.
After comparing notes, Hull’s MPs found a clear pattern emerging. Constituents across the city have raised similar concerns, highlighting frustrations with the system and the stress caused by unexpected penalties. While some drivers have found the process straightforward, many others have struggled to adapt since the switch to online payments. Although initial teething problems were expected, concerns remain that the system is still not working as it should months after its introduction.
The purpose of this survey is to build a clearer and more detailed picture of residents’ experiences. By gathering this feedback, the MPs aim to ensure that the voices of local people are heard.
Once the survey is complete, the responses will be reviewed and presented directly to the Humber Bridge Board. The goal is to push for improvements so that drivers are not unfairly fined and can have confidence that their payments have been processed correctly.
Residents are encouraged to share their experiences and help shape this work by completing the survey here: